Mix and Match

Shipping policy

📦 1. Customs & Documentation Requirements

Every shipment entering the UAE must go through customs clearance.

Common required documents:

  • Commercial invoice (with item details & value)
  • Packing list
  • Bill of Lading (sea) or Airway Bill (air)
  • Certificate of origin
  • Import permit (for restricted goods)

👉 Missing or incorrect documents can delay or block shipments.


💰 2. Duties & Taxes

  • Customs duty: Usually ~5% of total shipment value (CIF = cost + insurance + freight)
  • VAT: 5% on most imported goods

📌 Extra charges may include:

  • Clearance/handling fees
  • Storage fees (if delayed)
  • Courier service charges

🚫 3. Prohibited & Restricted Items

Some goods are banned or need special approval.

Prohibited (examples):

  • Drugs & narcotics
  • Weapons & explosives
  • Pornographic material
  • Counterfeit goods

Restricted (need approval):

  • Food & cosmetics
  • Medicines
  • Electronics (e.g., telecom devices)
  • Alcohol or pork products

📊 4. Shipment Value Categories (Typical Courier Rules)

  • Low value shipments: Faster clearance, minimal paperwork
  • Medium value: May require duties
  • High value: Full customs process + documentation required

🏢 5. Import Rules for Businesses

  • Must have a trade license and importer code
  • Goods must match business activity
  • Free zone companies can import duty-free (until goods enter UAE market)

🚚 6. Delivery & Payment Terms

  • Courier companies often pay duties upfront and charge the receiver later
  • Shipping terms matter:
    • DAP/DDU: Receiver pays duties
    • DDP: Sender pays everything