Mix and Match
Shipping policy
📦 1. Customs & Documentation Requirements
Every shipment entering the UAE must go through customs clearance.
Common required documents:
- Commercial invoice (with item details & value)
- Packing list
- Bill of Lading (sea) or Airway Bill (air)
- Certificate of origin
- Import permit (for restricted goods)
👉 Missing or incorrect documents can delay or block shipments.
💰 2. Duties & Taxes
- Customs duty: Usually ~5% of total shipment value (CIF = cost + insurance + freight)
- VAT: 5% on most imported goods
📌 Extra charges may include:
- Clearance/handling fees
- Storage fees (if delayed)
- Courier service charges
🚫 3. Prohibited & Restricted Items
Some goods are banned or need special approval.
Prohibited (examples):
- Drugs & narcotics
- Weapons & explosives
- Pornographic material
- Counterfeit goods
Restricted (need approval):
- Food & cosmetics
- Medicines
- Electronics (e.g., telecom devices)
- Alcohol or pork products
📊 4. Shipment Value Categories (Typical Courier Rules)
- Low value shipments: Faster clearance, minimal paperwork
- Medium value: May require duties
- High value: Full customs process + documentation required
🏢 5. Import Rules for Businesses
- Must have a trade license and importer code
- Goods must match business activity
- Free zone companies can import duty-free (until goods enter UAE market)
🚚 6. Delivery & Payment Terms
- Courier companies often pay duties upfront and charge the receiver later
- Shipping terms matter:
- DAP/DDU: Receiver pays duties
- DDP: Sender pays everything
